Guarantee Terms

Guarantee Terms

Products Coverage and Guarantee Period

Voin Türk Bilişim A.Ş. is not a warranty guarantee or guarantee. Therefore, our company’s warranty is limited to the products we import or sell.

The products sold by the Voin Türk Bilişim A.Ş. are not our own manufacture, only sales and distribution belong to us. The term “product” includes the device or system sold by Voin Türk Bilişim A.Ş. or features, conversions, upgrades, items or accessories, or any combination. The purchased product has been released to the market with an acceptance that it will not contain material and workmanship defects. The products sold by the Voin Türk Bilişim A.Ş are under guarantee coverage for the period indicated beginning from the date of shipment, which is 2 years.

Production Statement

Each product is produced by new or similar parts. In some cases, parts of the product might be damaged due to transportation process at the factory exit. Regardless of the production status of product, guarantee conditions of the Voin Türk Bilişim AŞ are as stated here.

Guarantee Conditions

Depending on the terms and conditions set out in this document, Voin Türk Bilişim A.Ş. guarantees that products which are provided by Voin Türk Bilişim AŞ correspond to products on the Voin Türk Bilişim A.Ş. guarantees that the product that you purchase from our company has a authorized service. We dont have vendor system. Product purchased from internet via different platforms are under the protection of our guarantee. Yet, during the guarantee term, repair of maintenance of any defect caused by the abnormal usage belongs to user. Material and workmanship costs belong to customer. Voin Türk Bilişim AŞ is exempt from these costs. Guarantee term starts on the day that product is sent from Voin Türk Bilişim A.Ş. via cargo. Guarantee coverage cannot be given to anyone who purchases it later. During the guarantee period, Voin Türk Bilişim A.Ş. Service and Repair Center will repair your broken products or change them. This limited guarantee is only covers the products purchased from Voin Türk Bilişim A.Ş. or any company authorized by Voin Türk Bilişim A.Ş.

Guarantee Term

Our warranty period will be valid for products supplied by Mapei Australia and before the expiration of the ten-year period after the date of your purchase of Mapei Australia.

Exceptions of Guarantee Coverage

Our guarantee will not be applied in the following conditions:

(a) building codes, approvals or regulations that are not used, installed or maintained in accordance with our written specifications, instructions, recommendations, shelf life limitations, technical data sheets (as published at from time to time) and general or industry standards (including, but not limited to, applicable Turkish Standards);

(b) improper product storage or setup, substandard workmanship, pre-existing adverse conditions, structural failure, structural movement, engineering or design defects, substandard or inadequate engineering, inadequate preparation, product defects in relation to inadequate preparation, product tampering, misuse or abuse of the product, product modification (without our written permission), moisture or water damage, hydrostatic pressure, usual wear and tear, normal abrasion and corrosion, exposure to abnormal corrosive conditions, accidents, fire, vermin or insect penetration,negligence not caused by us or our authorized representatives (including but not limited to storms, hurricanes, floods, earthquakes and other natural disasters);

(c) due to variations in colour, shadow or texture or exposure to sunlight from those shown on samples, product packaging or marketing materials (unless our technical specification clearly states that the product is UV tolerant and continues to fade due to age)

(d) the products used or installed outside Turkey; or

(e) products not sold (wholesale or retail) by Voin Türk Bilişim A.Ş.

As a result of misuse, accident, abuse or in any case other than the usage parameters specified here, we examine the subject and provide the most appropriate solution to our customers. If the customer received service in any place other than our authorized service for the products sold before us, the product is considered out of the coverage of the gurantee. As a result,any service provided by anyone other than Voin Türk Bilişim A.Ş. Service or our authorized service is outside of our service area.

Except as expressly provided in this warranty, Voin Türk Bilişim A.Ş. disclaims all warranties not set forth in this disclosed guarantee, including any other or any implied guarantees or trade guarantees applicable for a particular purpose. Guarantees set forth in the sole discretion of law are not included in these terms. If the product is found to be defective during the gurarantee period, Voin Türk Bilişim A.Ş.:


  1. repair the product with free phone support or warehouse service for parts or labor,
  2. replace the product with a new one or a similar product that may be refurbished or,
  3. The amount paid for the product can be refunded, deducting a reasonable use upon return.

Voin Türk Bilişim A.Ş. recommends that the customer to use the support materials sent with the product, product descriptions, information on the Web and e-mail support. If these attempts are unsuccessful, in order to receive service within the coverage of this guarantee , customers should call Voin Türk Bilişim A.Ş. to receive telephone Support or inform the authorized service representative of the defect before the guarantee term expires. Customers should provide appropriate assistance to Phone Support personnel to solve issues. If the phone support fails, Voin Türk Bilişim A.Ş. or the authorized service representative will instruct the customer on how to receivethe guarantee repair as stated below.

  • For products purchased in Turkey T. C. Service exist within the borders of the state.
  • For products purchased out of Turkey, service exist within the borders of the purchase country.
  • Voin Türk Bilişim A.Ş. reserves the right to charge a fee for service in exceptional cases.

These warranties will not apply to any defect, malfunction or damage resulting from misuse, wrong and / or inadequate maintenance. Under these guarantees, Vointürk is not obligated to following aspects:

  1. Unless specified by a Voin Türk Bilişim A.Ş. representative, personnel other than Voin Türk Bilişim A.Ş. representatives are not authorized to repair the damage caused by attempts to install, repair or service the product.
  2. To repair damage, failure or loss of performance caused by improper use or incompatible equipment or connection,
  3. To repair a product that has been modified or integrated with other products when the effect of a modification or integration increases the time or difficulty of serving the product or reduces performance or reliability,
  4. To repair damage, failure or loss of performance caused by failure to perform user maintenance and cleaning as specified in published product materials, or to perform user maintenance or cleaning,
  5. To repair damage, failure or loss of performance caused by the use of the product in an environment that does not meet the operating characteristics specified in the user manual,
  6. To repair damage, failure or loss of performance caused by improper preparation and handling of the product as specified in the published product materials
  7. To guarantee this product after exceeding the usage volume specified in this warranty statement,
  8. Replace used, abused, misused or tampered with in any way;
  9. Installation of spare parts that are thought to be replaceable by the customer;
  10. To support software not provided by the manufacturer;
  11. Provide software or firmware updates or upgrades.

As it is listed above, any service provided by Voin Türk Bilişim A.Ş. upon request of the Customer, will be invoiced to customer depending on the parts, workmanship and travel tariffs of the day.

Disclaim of Guarantee Responsibility


Thank you for your interest to Voin Türk Bilişim A.Ş. products and services. This limited guarantee is only contains physical goods which are purchased from Voin Türk Bilişim A.Ş.

Company is working with name of Voin Türk Bilişim A.Ş.

Physical Goods: What does this limited guarantee contain?

This limited guarantee contains all material or workmanship defects during the normal usage.

Guarantee Term

During the Gurantee Term, Voin Türk Bilişim Products will be changed or fixed freely. Under the normal conditions, any parts of a product or itself that is proven to be defective due to improper material or workmanship, is sent to our service regardless it’s maintanence or usage.

How Long Does Gurantee Last? 

The Gurantee Term for a physical good which is purchased from Voin Türk Bilişim A.Ş. is 2 (two) years from the date of purchase. Modified physical parts or products stand for the remaining guarantee period of a original physical good or it is 2 (two) years from the date of modification or repair.

What Does Not This Limited Gurantee Contain? What Do You Need To Do?

To receive guarantee service, you need to contact us to determine the problem and the other factors. We will try to find best solution for you. We believe in that we will solve the problem with mutual understanding.



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